Wednesday, July 31, 2013

Kaseya Antivirus: "Your license will expire in X days"

Over the past year, we have had the issue of Kaseya Antivirus (KAV) displaying "Your license will expire in X days" even though the Kaseya administrator interface shows the license as valid on numerous systems. Our fix has always been to uninstall, reboot, reinstall, reboot. It works, but it is time-consuming and the user can't use their system. Thankfully, Kaseya addressed this and has an easier way to fix:

http://community.kaseya.com/kb/w/wiki/877.why-do-kav-endpoints-show-a-different-license-expiration-than-shown-in-the-kav-ui.aspx

Update 7/9/2013: Because of a recent increase in the incidence of endpoints displaying the "License will expire in 'x' days" message, an update to  KAV 1.4 has been released that adds a "Fix Kaspersky Key" button to the KAV UI that will delete the currently assigned rolling Kaspersky key(s), and reapply both the initial and update key currently available on the VSA.


Contractually, we cannot completely disable the license expiration pop-up, and because of the licensing schema outlined above, the license expiration information is only available on the local endpoint, we do not have the means to gather the local endpoint license expiration for reporting to the VSA and/or KAV module.